Privacy Policy

This Privacy Policy explains how Pergola Pros collects, uses, stores, and protects your information when you visit pergolaprosnj.com or contact us to request a consult, price, or install. We aim to be direct about what we collect, why we collect it, and what your choices are.

1. Information we collect

Information you give us directly

• Contact form and book-a-consult submissions: your name, email address, phone number, and any message or project details you provide.
• Feedback widget submissions: your name, email, optional phone number, page context, and message.
• Intake survey submissions: the responses you provide to our intake questionnaire.

Information collected automatically

• Analytics: if you consent, Google Analytics 4 records aggregated visit information (pages viewed, referral source, approximate location by region, device type, browser). IP addresses are anonymized before storage.
• Server logs: our hosting provider (Vercel) records standard access logs (IP address, timestamp, requested URL, user agent) for security and reliability. These are retained for 30 days.

2. How we use your information

• Respond to your consult, quote, or install inquiries.
• Schedule site visits and follow up on prior conversations.
• Improve the website and our services based on aggregated usage patterns.
• Detect and prevent fraud, spam, and abuse.
• Comply with legal obligations.

We do not sell your information. We do not share it with third parties for their own marketing.

3. Cookies and tracking

We use a minimal set of cookies:

• Essential cookies: required for the site to function (e.g. remembering your cookie consent choice). Cannot be disabled.
• Analytics cookies (Google Analytics 4): set only if you accept them via the consent banner. Used to measure site usage in aggregate. IP anonymization is enabled.
• Spam prevention: our forms submit through Web3Forms, a form-backend service that filters spam and delivers messages to our inbox. Web3Forms does not set tracking cookies on this site. Forms include an invisible honeypot field to block automated submissions.

4. Storage and protection

• Form submissions are transmitted over HTTPS to our form-backend service (Web3Forms), which delivers them to our consult inbox over TLS. Submissions are not stored on this website.
• The site is served over HTTPS with modern security headers (HSTS, CSP, X-Frame-Options).
• We do not maintain a persistent customer database on this website; submissions land in our inbox, not in a public-facing database.

5. Your rights

Depending on where you live, you may have the following rights regarding your information:

• Access: request a copy of the information we hold about you.
• Correction: ask us to correct information that is inaccurate.
• Deletion: ask us to delete information we hold about you.
• Opt-out: withdraw consent for analytics cookies at any time via your browser settings.

California residents (CCPA): you have the right to know what personal information we collect, to request deletion, and to opt out of any sale of personal information. We do not sell personal information.

EU / UK residents (GDPR): you have the right to access, correct, delete, restrict processing, and portability of your personal data.

To exercise any of these rights, email us at hello@pergolaprosnj.com.

6. Children

This site is not directed at children under 13. We do not knowingly collect information from children under 13.

7. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be announced on this page with an updated "Last updated" date.

8. Contact

Questions about this Privacy Policy or how we handle your information, email us at hello@pergolaprosnj.com.